Privacy policy
Privacy Policy
This Privacy Policy describes how Flair Scents Co. collects, uses and discloses your personal information when you visit or make a purchase from flairscentsco.com.
Introduction
This Privacy Policy describes how Flair Scents Company (the "Site", "we", "us", or "our") collects, uses and discloses your personal information when you visit, use our services, or make a purchase from flairscentsco.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services").
For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy. Please read this Privacy Policy carefully.
📋 Changes to this policy: We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site and update the "Last updated" date.
What Personal Information We Collect
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. The following sections describe the categories and specific types of personal information we collect.
Information you directly submit to us may include:
- Contact details including your name, address, phone number and email
- Order information including your name, billing address, shipping address, payment confirmation, email address and phone number
- Account information including your username, password, security questions and other information used for account security purposes
- Customer support information including the information you choose to include in communications with us
Usage Data we collect automatically may include:
- Device information and browser information
- Information about your network connection and IP address
- Interaction data with the Services collected via cookies, pixels and similar technologies
Information we obtain from third parties may include:
- Information from companies who support our Site and Services such as Shopify
- Payment information from our payment processors to process your payment and fulfill your orders
- Information collected automatically when you visit our Site, open emails we send you or interact with our Services or advertisements
How We Use Your Personal Information
- Providing Products and Services — To process your payments, fulfill your orders, send notifications related to your account, purchases, returns and exchanges, create and manage your account, arrange shipping and facilitate returns
- Marketing and Advertising — To send marketing, advertising and promotional communications by email, text or postal mail and to show you advertisements for products or services
- Security and Fraud Prevention — To detect, investigate or take action regarding possible fraudulent, illegal or malicious activity
- Communicating with You — To provide customer support and improve our Services and maintain our business relationship with you
Cookies
Like many websites we use Cookies on our Site. We use Cookies to power and improve our Site and Services, to remember your actions and preferences, to run analytics and better understand user interaction with the Services.
Most browsers automatically accept Cookies by default but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services to work incorrectly or no longer be available.
🍪 Global Privacy Control: Our website recognises the Global Privacy Control (GPC) signal, which enables you to opt-out of certain uses or disclosures of your information. To learn more visit globalprivacycontrol.org.
How We Disclose Personal Information
In certain circumstances we may disclose your personal information to third parties including:
- Vendors or third parties who perform services on our behalf such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping
- Business and marketing partners to provide services and advertise to you
- When you direct, request or consent to our disclosure of certain information to third parties
- Within our corporate group in our legitimate interests to run a successful business
- In connection with a business transaction such as a merger, to comply with legal obligations or to protect or defend the Services and our rights
| Category of Personal Information | Categories of Recipients |
|---|---|
| Identifiers such as basic contact details and order and account information | Vendors, third party service providers, business and marketing partners, affiliates |
| Commercial information such as order information and shopping information | Vendors, third party service providers, business and marketing partners, affiliates |
| Internet or other similar network activity such as Usage Data | Vendors, third party service providers, business and marketing partners, affiliates |
| Geolocation data such as locations determined by an IP address | Vendors, third party service providers, business and marketing partners, affiliates |
User Generated Content
The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services this content will be public and accessible by anyone.
We do not control who will have access to the information that you choose to make available to others and cannot ensure that parties who have access to such information will respect your privacy or keep it secure.
Third Party Websites & Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites.
Children's Data
The Services are not intended to be used by children and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information please contact us to request that it be deleted.
We do not have actual knowledge that we "share" or "sell" personal information of individuals under 16 years of age.
Security & Retention
Please be aware that no security measures are perfect or impenetrable and we cannot guarantee "perfect security." We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Your Rights
Depending on where you live you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute and may apply only in certain circumstances.
📧 Managing Communications: We may send you promotional emails and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails. If you opt out we may still send you non-promotional emails such as those about your account or orders.
International Users
Please note that we may transfer, store and process your personal information outside the country you live in. Your personal information is also processed by staff and third party service providers and partners in these countries.
If we transfer your personal information out of Europe we will rely on recognised transfer mechanisms like the European Commission's Standard Contractual Clauses or any equivalent contracts issued by the relevant competent authority of the UK as relevant.
Complaints
If you have complaints about how we process your personal information please contact us using the contact details provided below. If you are not satisfied with our response you may have the right to appeal our decision or lodge your complaint with your local data protection authority.
If you have any questions about our privacy practices or would like to exercise any of your rights please get in touch with us directly.
hello@flairscentsco.com